TERMS & CONDITIONS

ARRIVAL / DEPARTURE TIMES

Typical check-out and check-in times are 12:00 noon and 3:00 pm respectively.  We will try to accommodate the Guest's actual arrival and departure times, subject to availability. Please do advise us of any changes to your schedule so every effort can be made to accommodate them.

SECURITY DEPOSIT

A security deposit may be payable directly to us immediately upon arrival at the Property.  Access to the Property may be refused if a security deposit is not paid in full cash.   The security deposit will be refunded at the end of the rental period, after deducting:

  • all additional expenses incurred on the Guest’s behalf, e.g. additional charges for food, services, and laundry.

  • the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner is entitled to withhold a reasonable estimate from the Guest’s security deposit and will return any balance to the Guest as soon as possible after the actual cost has been determined.

DAMAGE OR LOSS

A Property is typically someone’s home. Please treat our Villa accordingly, and leave all its contents in good order and in an acceptably clean condition.  Any damage or losses caused during the Rental Period, as well as any special cleaning requirements, will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

ACCESS

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities, and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

NUMBER OF GUESTS

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation unless specifically authorized in writing. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed.

USE OF PROPERTY

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than a holiday, please communicate this to us at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation.

CONDUCT AND DUE CARE

Our Villa is located in a quiet residential neighborhood. The Guest is asked to respect this and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.  Should any guest(s) or their visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.

In the interests of safety, due care should be taken at the Property at all times, especially with children.  The Villa is not suitable for small children and toddlers, as there are quite a number of steps and dangerous corners where they can fall off.   Adequate supervision should be given when making use of the unfenced swimming pool and when using all other Property’s facilities.  As our Villa is constructed of mainly bamboo and wood, smoking and the use of candles are strictly prohibited in all rooms.

VALUABLES AND SECURITY

Any Guest valuables or property left or used at the Property are at the Guest’s own risk.  The Guest is responsible for the Property during the Rental Period and must ensure that all valuables are locked in the safe provided in the bedrooms. Neither the Owner nor the Owner's Representative will be held responsible for the loss or damage of the Guest's personal effects including money during their stay.  We also recommend our Clients to take adequate insurance covers.

DISCLAIMERS

Neither the Owner nor the Owner’s Representative accepts any responsibility or liability for:

  • any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;

  • any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period; inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or

  • any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

In no case will the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest without reservation and without exception.

IMPORTANT NOTICE!

In the interests of safety, due care should be taken at the Property at all times, especially with children.  The Villa is not suitable for small children and toddlers, as there are quite a number of steps and dangerous corners where they can fall off.   Adequate supervision should be given when making use of the unfenced swimming pool and when using all other Property’s facilities.  As our Villa is constructed of mainly bamboo and wood, smoking and the use of candles are strictly prohibited in all rooms.